The Six User Onboarding Mistakes You Should Avoid with Melanie Crissey, Product Marketing Manager at FullStory (GMT094)

When they redesigned FullStory’s onboarding process, Melanie Crissey, Product Marketing Manager at FullStory, scored some definite wins. However, her team also made a few mistakes along the way. In this episode, Melanie shares the six onboarding mistakes they made so you can avoid them!

In episode 94, you’ll learn:

  1. How product-led growth can help traditional sales teams grow the company
  2. How you can avoid your user onboarding from becoming over-bloated
  3. The 6 onboarding mistakes you should avoid and how to address them
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About Melanie Crissey

Melanie Crissey is a product marketer and customer experience leader. FullStory’s digital experience platform enables businesses to continuously improve their digital customer experience across sites and apps. The platform proactively surfaces actionable insights from billions of data points, helping product teams make digital improvements that reduce costs and reclaim revenue.

Key Discussion Points
  • [01:57] What FullStory is and what it’s all about
  • [03:14] Her role and responsibilities at FullStory
  • [04:27] What FullStory is focusing on right now
  • [06:51] How having a conversation can help improve the user experience
  • [08:42] How product-led growth can help traditional sales teams grow the company
  • [11:57] What onboarding looked like in 2017
  • [14:21] Her thoughts on activation emails
  • [16:25] Negative changes she has seen in terms of user onboarding
  • [17:50] How she was able to prevent onboarding from becoming over bloated
  • [19:06] How the sales team qualifies the people they’ll call
  • [20:30] The 6 onboarding mistakes product-led businesses should avoid and how to address them
  • [25:35] Things she’s excited to experiment with that’s related to user onboarding
  • [28:20] Her advice for those who are in charge of user onboarding
  • [29:35] Where people can find her
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